8 ways to welcome guests to your holiday home
One of your main objectives as the owner of a Cornish holiday let is to ensure your guests have such a great stay that they want to return and recommend it to their friends. Achieve this and your bookings will soar and along with it, your income. The key to bagging return visits and recommendations lies in the welcome and the feedback. In this article, we offer tips on ways to welcome guests to get their stay off the best start.
8 warmest ways to welcome guests
That all important first impression when guests arrive at your holiday home will set the tone for their stay. Get it right and the chances of them returning and recommending it to others increase considerably. For a warm welcome:
1. If you’re greeting them in person, keep it short but sweet. Your guests might be tired after a long journey. They may wish unpack and unwind straight away. So make sure you keep the welcome warm but brief. Finish with confirming they have your contact details so they can get in touch if necessary.
2. Make the house feel homely. If your guests are arriving late, make sure some lights are on or if it’s chilly, put the heating on so they walk into a warm house.
3. Leave a little welcome something. A bottle of wine along with a local speciality such as cheese, cake or biscuits is a nice touch. If it’s a large group, leave enough for everyone such as a homemade cake.
4. Remember everyone. If the party includes children, leave out some games or colouring books with them in mind. If the dog is coming along too, include a toy or treats.
5. Include a welcome book with instructions on how to work things in your Cornish holiday home, where things are and tips on what to do and see. Again, remember everyone. Include recommendations for family friendly activities, good dog walks or a list of dog friendly beaches.
Read more about what to include in your welcome book here.
6. Provide the basics. Make sure there are supplies of tea, coffee, salt, sugar and cooking oil in the kitchen as well as some washing-up liquid, dishwasher tablets, laundry detergent and kitchen roll. Provide hand soap in all the bathrooms. For that extra touch, include amenities. If the holiday let has a barbeque, make sure there’s a sack of charcoal for guests’ use.
7. Be accessible – make sure your guests know who is on hand to answer questions and sort out issues – but respect their privacy. It is, after all, their holiday.
8. Check in with guests halfway through their stay to find out how they’re getting on. Do this discreetly – through text message or a quick call – to avoid bothering them. Touching base shows you care about their stay and also gives you the chance to sort out any problems.