We know how much you have missed Cornwall, Cornwall has missed you and we’re excited to welcome you back onto our beaches, into our open spaces and to our wonderful holiday homes from the 4 July. Of course, things are going to be a little different for your Cornish holiday this year, but the things that make Cornwall special are still here and as special as ever.
As a Cornish family owned business our top priority is the safety of our guests, housekeepers, homeowners and the local communities in Cornwall.
Can I speak to somebody about my booking?
Our office remains closed and our team are operating remotely with our phone lines diverted to an internal answerphone during office hours. If you leave a message on the answerphone between Monday & Friday your call will be returned that day. If you call over the weekend we will endeavour to get back to you within 48 hours.Our website is live if you wish to book visit www.corncott.com alternatively send an email to firstname.lastname@example.org.
Can I book a holiday from 4 July & come on holiday?
The government have now announced that you are able to travel for a self-catering holiday from the 4 July, with two different households sharing the same accommodation. You can book your Cornish holiday on our website for holidays from 4 July onwards, our standard cancellation policy will apply to bookings commencing after this date.
What happens if I catch the virus, have to self-isolate or advised not to travel?
In all cases we will offer you the ability to transfer your holiday and hold funds already paid on account as a credit for you to use if you can’t commit to future dates. If you are requesting to cancel, then we ask that you first check with your travel insurance provider if you are covered. If you are, we will provide you with the necessary paperwork for you to make the claim. If not, our standard cancellation policy will apply.
*For holidays occurring between the 4 July 2020 & 29 August 2020 you may cancel giving 14 day's notice before your travel date and you will receive a refund of monies paid less your deposit.*
What happens if one of my party become ill whilst on holiday?
If you or a member of your party become ill whilst on holiday please contact the owner, housekeeper & Cornish Traditional Cottages straight away. We ask that you pack up and travel back home to self isolate, and wish you a speedy recovery.
What steps are being taken to in holiday homes to reduce the risk?
We have provided owners and housekeepers with guidelines on what to sanitise and disinfect to ensure your and their safety. Particular attention will be paid to the areas that guests come into frequent contact with. At all times the appropriate cleaning products will be used. Where possible appropriate products to sanitise and disinfect the holiday home during your stay will be provided. In addition appropriate products for you to wash your hands will be provided where possible to prevent the spread of the virus. You may wish to bring your own products with you to use during your holiday.
If you have any concerns about your holiday please do get in contact with us so we can discuss your concerns.