We know how much you have missed Cornwall, Cornwall has missed you and we’re excited to welcome you once again to our beaches, into our open spaces and to our wonderful holiday homes. Of course, things are going to be a little different for your Cornish holiday due to the ever changing Covid situation across the UK, but the things that make Cornwall special are still here and as special as ever.
As a Cornish family owned business our top priority is the safety of our guests, housekeepers, homeowners and the local communities in Cornwall. As Government regulations on Covid19 change so frequently, we ask that you check the relevant government regulations applicable to you & your party and the area you are travelling from.
Below are some guidelines on what and how we are helping our customers during these uncertain times.
Can i book a holiday?
You are able to book and travel for your Cornish break so long as you meet the current Government guidelines - https://www.gov.uk/coronavirus, if you are travelling from Wales, Scotland, Northern Ireland or the Republic of Ireland please ensure you check the rules set for these areas before booking and travelling.
What happens if national or local government impose lockdown restrictions?
Where Local or National Government impose restrictions, which make it illegal for you to take up your planned holiday you have three options;
1. Defer your holiday to a date up to the end of 2022 subject to availability (there maybe seasonal variations in price of the holiday).
2. Hold funds on account to go towards a future holiday
3. Receive a full refund.
What happens if i catch the virus or am told to self-isolate?
On receipt of a valid Covid19 test or isolation note you will be offered the following option’s;
1. Defer your holiday to a date up to the end of 2022 subject to availability (there maybe seasonal variations in price of the holiday).
2. Hold funds on account to go towards a future holiday
3. Receive a full refund.
What happens if I am advised not to travel or self-isolate?
If you are advised not to travel but national/local restrictions don’t make it illegal for you to do so, you can continue with your holiday as planned. If you would like to transfer or cancel your planned holiday you may be able to do so as long as the owner agrees to the transfer or cancellation, this is not guaranteed. Normal cancellation terms will apply if the owner does not agree to the transfer or cancellation.
What happens if one of my party become ill whilst on holiday?
If you or a member of your party become ill whilst on holiday please contact the owner, housekeeper & Cornish Traditional Cottages straight away. We ask that you pack up and travel back home to self-isolate and wish you a speedy recovery.
What steps are being taken to in holiday homes to reduce the risk?
We have provided owners and housekeepers with guidelines on what to sanitise and disinfect to ensure your and their safety. Particular attention will be paid to the areas that guests come into frequent contact with. At all times the appropriate cleaning products will be used. Where possible appropriate products to sanitise and disinfect the holiday home during your stay will be provided. In addition, appropriate products for you to wash your hands will be provided where possible to prevent the spread of the virus. You may wish to bring your own products with you to use during your holiday. If you have any concerns about your holiday, please do get in contact with us so we can discuss your concerns.
Can i speak to somebody about my holiday?
Our office remains closed and our team are operating remotely with our phone lines diverted to an internal answerphone during office hours. If you leave a message on the answerphone between Monday & Friday, your call will be returned that day. If you call over the weekend, we will endeavour to get back to you within 48 hours. Our website is live if you wish to book visit www.corncott.com alternatively send an email to bookings@corncott.com.
Updated 16 November 2020