As a Cornish family owned business our top priority is the safety of our guests, housekeepers, homeowners and the local communities in Cornwall. As Government regulations on Covid19 change so frequently, we ask that you check the relevant government regulations applicable to you, your party and the area you are travelling from.
Below are some guidelines on what and how we are helping our customers during these uncertain times.
Can i book a holiday?
You are able to book and travel for your Cornish break so long as you meet the current Government guidelines - https://www.gov.uk/coronavirus. If you live in Wales, Scotland, Northern Ireland or the Republic of Ireland please ensure you check the rules set for these areas before booking and travelling.
Can i take out insurance to cover me for Covid19?
We have partnered with Endsleigh Insurance to provide holiday Cancellation & Curtailment Insurance including cover for Covid19 providing protection for the party members and their extended family prior to the holiday and during their holiday in the event the holiday has to be cancelled or curtailed.
Holiday Cancellation and Curtailment Insurance
What happens if national or local government impose lockdown restrictions?
Where Local or National Government impose restrictions, which make it illegal for you to take up your planned holiday you have three options;
1. Defer your holiday to a date up to the end of 2022 subject to availability (there maybe seasonal variations in price of the holiday).
2. Hold funds on account to go towards a future holiday
3. Receive a full refund.
What happens if i catch the virus, told to self-isolate or advised not to travel?
If you would like to transfer or cancel your planned holiday you may be able to do so as long as the owner agrees to the transfer or cancellation, this is not guaranteed. Normal cancellation terms will apply if the owner does not agree to the transfer or cancellation. Please provide us with a a valid Covid19 test or isolation note.
What happens if one of my party become ill whilst on holiday?
If you or a member of your party become ill whilst on holiday please contact the owner, housekeeper & Cornish Traditional Cottages straight away. We ask that you pack up and travel back home to self-isolate and wish you a speedy recovery.
What steps are being taken to in holiday homes to reduce the risk?
We have provided owners and housekeepers with guidelines on what to sanitise and disinfect to ensure your and their safety. Particular attention will be paid to the areas that guests come into frequent contact with. At all times the appropriate cleaning products will be used. Where possible appropriate products to sanitise and disinfect the holiday home during your stay will be provided. In addition, appropriate products for you to wash your hands will be provided where possible to prevent the spread of the virus. You may wish to bring your own products with you to use during your holiday. If you have any concerns about your holiday, please do get in contact with us so we can discuss your concerns.
Updated 9 April 2021