Your guests should arrive at their holiday cottage to find the lights on, and welcome supplies should be the first thing they notice inside – perhaps a bottle of champagne? Do ensure that the information you need to supply them with is in evidence and makes them feel appreciated and valued – it has to charm and welcome them, not berate them with a bossy list of do and do not. The advice you provide should also be up to date and smartly presented. A dog-eared or disorganised folder just won’t do. A welcome book must be something which catches their eye and makes them want to open it up and digest the information therein.
Creating the right first impression will go a long way to building trust, creating loyalty, generating good feedback leading to repeat bookings. In this article I will set out some of the key ways to create the best first impression to ensure your holidaymaker becomes a great advocate for your property.
Dolphin Cottage at Polmear Farm, a barn conversion from 2004, had a traditional farmhouse style kitchen with darkish wood doors. In 2016 we thought it was time to update its look and feel and brighten up the cottage kitchen area. We saw an advert in a local paper for Dream Doors (Truro) who specialise in refreshing kitchens by replacing door fronts but utilising the existing unit carcasses.